The recent COVID-19 pandemic has forced all of us to change the way we live and as a result, I am focused on using online and digital methods to deliver counselling services. The coronavirus outbreak means that for the safety of us all, I am not currently offering in-person sessions at this time.

When I am able to deliver in-person counselling again, you will be able to choose whether you prefer to continue via the internet or in person, if location permits.


Counselling from where you are.

I offer online services to make counselling more accessible in our rapidly changing world. If transport issues, scheduling difficulties, or health concerns make it difficult to attend in-person sessions, teletherapy may be right for you. The main difference between online and in-person counselling is that we use technology to attend the session, which follows the same format as traditional counselling. We meet with via a private, confidential video conferencing programme from the comfort of your home.


You will need a computer with video/audio capabilities, a good internet connection and a quiet and private room to meet. I offer a number of online services including video, telephone and email and I work with clients in the UK and internationally.

Beginning teletherapy:

How it works


Contact me for an appointment. You can telephone or email me and I will advise you of my availability.​


When you receive an appointment, I will send you a booking confirmation by email. I offer a free 10 minute set up session, if required. 


Payments are made online in advance of your session. You can pay by bank transfer or credit/debit card.


At your appointment time, prior to each session I will send you a link by email. You just click on the link to access your private online ‘waiting room’, and I will meet you there at our appointment time. ​


For telephone sessions, I will wait for your call.​

Counselling by email

Email therapy is different to the other forms of therapy I offer because communication takes place at different times between us. Email therapy is useful for people who are unable to attend sessions online or prefer to have the time to reflect on what they really need to say. Articulating your thoughts, feelings and concerns in writing can begin to give you insight into what is happening in your life. You choose when you want to send an email and when to reply. This allows us both more time to reflect on our responses and consider issues and solutions more thoroughly.

I use a service called Tutanota™ for Email Therapy - this is a free service with enhanced encryption which provides privacy and confidentiality in our communication. There is no limit to the number of emails you can send and you can write your thoughts, feelings, experiences when you feel them. In return, at our scheduled time, I will provide one considered reply. 

Again, you can take your time in replying to this, and can send your emails any time.

What I can help with:

•Stress, anxiety and panic attacks


•Low self-worth or not feeling enough

•Identity issues

•Feelings of loss and bereavement 

•Eating disorders and body image

•Personal growth

•Interpersonal difficulties

•Addiction and recovery

•Life transition issues

•Relational difficulties​

•Loss of meaning and discontent

Fees and payment:

Sessions are 50 minutes in length and cost £50/ session. Payment is due prior to your session and can be made by bank transfer or credit/debit cards. Card payments incur a transaction fee.

Appointments must be cancelled at least 48 hours in advance or the full fee will be charged. You can change or cancel your appointment by email, text or voicemail.

Email sessions are £200/ 5 email exchanges.

Lisa Waterhouse

Integrative counselling

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