My aim for this website policy on privacy to be straightforward, thorough, transparent, and easily accessible. This policy applies only to information exchanged via the website at lisawaterhouse.co.uk. A further policy is issued separately to clients, which covers matters relating to clients and sessions. This policy complies with UK law, including that required by the EU General Data Protection Regulation (GDPR).
If there are any points below with which you are not happy, please leave this website immediately.
What I collect:
Contact information including email address and telephone number
Preference for receiving information by email or phone or text
I use your data to:
provide requested services to you
to make a tailored website available to you
to enable Lisa Waterhouse to manage client service interactions with you
at your request, to contact you electronically or by telephone about service information
Contact & Communication
If you contact me through this website by email, telephone or client contact form, your personal information is kept private and stored securely until a time it is no longer required or has no use. Every effort has been made to ensure a safe and secure form to email me through my client contact form. This website and Lisa Waterhouse use any information submitted by you to provide you with further information about the services I offer or to assist you in answering any questions or queries you may have.
Your details are not passed on to any third parties and I do not use your personal information for direct marketing purposes.
Your rights about the data I hold
You have the right to ask what data I hold about you and to ask for this data to be deleted.
If you wish to exercise any of the above rights, please contact me using the details below.
By using and browsing this website, you consent to cookies being used in accordance with our policy. If you do not consent, you must disable cookies or refrain from using the site.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website.
There are two types of cookies used on my website:
Session (Transient) cookies: these cookies are erased when you close your browser, and do not collect information from your computer. They typically store information in the form of a session identification that does not personally identify the user.
Persistent (Permanent/Stored) cookies: these cookies are stored on your hard drive until they expire (i.e based on a set expiration date) or until you delete them. These cookies are used to collect identifying information about the user, such as Web surfing behaviour or user preferences for a specific site.
My online video calls are protected by secure end-to-end encryption. All video sessions are encrypted end-to-end utilising Datagram Transport Layer Security/Secure Real-time Transport Protocol (DTLS/SRTP), which is used to transfer video, audio and text chat sent between us.
I use a Peer-to-Peer (P2P) service, which means the communications between the participants on the video session is direct, without any third party mediator. This means that the conversation is not being accessed by anyone other than the participants in the session.
The video platform does not have a copy of the session, and no information is stored anywhere on their services.
For General Data Protection Regulation (GDPR), Health Insurance Portability and Accountability Act (HIPAA), and Personal Information Protection and Electronic Documents Act (PIPEDA) compliance, I have ensured that:
Personal Health Information (PHI) or Personal Identifiable Information (PII) will not be transmitted anywhere for the video session;
The P2P connection is as secure as possible;
Any logs that are created will not contain any PHI or PII;
The service has implemented the ISO 27001, Privacy Shield, Cloud Security Alliance, and SOC 2 security best practices to ensure that their systems are secure.
Website terms and conditions
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither me nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and I expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which I shall not be liable. It shall be your own responsibility to ensure that any services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to me. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. My copyright policy is stated below.
All trade marks reproduced in this website which are not the property of, or licensed to me, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that I endorse the website(s). I have no responsibility for the content of the linked website(s). Although this website only looks to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. Lisa Waterhouse cannot guarantee or verify the contents of any externally linked website despite my best efforts. Users should therefore note they click on external links at their own risk and Lisa Waterhouse cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
This website and its content is copyright of Lisa Waterhouse © Lisa Waterhouse Integrative Counselling 2023. All rights reserved.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
You may print or download to a local hard disk extracts for your personal and non-commercial use only. You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
v.5.0 June 2020 by: Lisa Waterhouse, Spalding, Lincs. PE11 2BJ