Frequently asked questions

FAQs if you are considering beginning counselling or couples therapy with me.

What are your methods of payment?


Payment is due prior to each session for online appointments. Fees may be paid by bank transfer or credit/debit card. Payments made by card incur a transaction fee. In person appointments require payment at the beginning of the session by cash or cheque. Alternatively, you may pay monthly in advance by invoice.




What is your cancellation policy?


Apointments must be cancelled at least 48 hours in advance or the full fee will be charged. You can reschedule or cancel your appointment by communicating directly by email, text or telephone.




How do I make an appointment?


Contact me for more information. I will assess your needs and advise you of any available appointments. You may leave a voicemail, text or email me directly. Please visit my contact page for further information.




How do I know if I need therapy?


I believe therapy is for everyone. You might seek counselling as a result of a crisis, or you may be encouraged by family, friends or colleagues. Sessions can help you to gain clarity, reduce symtoms, work through complex personal issues, increase wellbeing or begin a journey of self-discovery. Whatever brings you to counselling, there is space for you here.




How long will therapy take?


This is tailored to your unique situation. For some people, 6-20 sessions might be all that is needed. For deeper exploration or more complex issues sessions might take place over several months or even years. I am an open door practice and see many of my clients as they face different challenges that present in life.




What ages do you work with?


I work with adults over 18.




Are our sessions confidential?


Yes, counselling sessions are strictly confidential. There are exceptions such as posing a danger to yourself or others, in which case the relevant parties would be notified. Confidentiality will be fully discussed during our first session.




For couples therapy, must we attend all sessions together?


Ideally you will attend all sessions together as a couple. In instances where one of you is unable to attend, I will see the person who can attend. The issues that are discussed in this individual session will then be shared at the next session when both partners are present.




Do you have disabled facilities?


My counselling rooms are on the first floor and access is by stairs. If this is a difficulty, alternative arrangements can be made, or we can work together online.




Ive tried therapy before and I didnt benefit. Is therapy still right for me?


Research shows that the quality of the relationship between you and your therapist is one of the primary predictors of client progress. It is therefore important you find a therapist who is the right fit for you.




How long will I have to wait for an appointment?


Appointments are offered subject to availability. You can request an appointment day/time and I can advise you of when this might become available. However, if you have more flexibilty, I will be able to offer you the first free session time. I will always do my best to meet your needs as soon as possible.




What is an initial appointment?


An assessment appointment is an opportunity for you to meet me, see how I work and to ask any questions you have. We will discuss the therapeutic boundaries and contract which lays out what you can expect from our work together and what I ask of you as a client, so we can work well together. We will discuss what your needs, goals and expectations are so that I can understand how best to work with you. If we then feel we can connect and work well together, we will continue with your sessions with a clear idea on what you wish to achieve.