Frequently asked questions

What are your hours?


Sessions are available between 10am to 7pm. Availabilities vary depending on session space.




What are your fees?


Fees vary and I offer some reduced fee sessions for those on low incomes or attending an accredited counselling course. Please do get in touch for more information.




What are your methods of payment?


Payment is due prior to each session for online appointments. Fees may be paid by bank transfer or credit/debit card. Payments made by card incur a transaction fee. In person appointments require payment at the beginning of the session by cash or cheque. Alternatively, you may pay in advance online.




What is your cancellation policy?


Apointments must be cancelled at least 48 hours in advance or the full fee will be charged. You can reschedule or cancel your appointment by communicating directly by email, text or telephone.




How do I make an appointment?


Contact me for more information. I will assess your needs and advise you of any available appointments. You may leave a voicemail, text or email me directly. Please visit my contact page for further information.




How do I know if I need therapy?


I believe therapy is for everyone. You might seek counselling as a result of a crisis, or you may be encouraged by family, friends or colleagues. Sessions can help you to gain clarity, reduce symtoms, work through complex personal issues, increase wellbeing or begin a journey of self-discovery. Whatever brings you to counselling, there is space for you here.




How long will therapy take?


This is tailored to your unique situation. For some people, 6-20 sessions might be all that is needed. For deeper exploration or more complex issues sessions might take place over several months or even years. I am an open door practice and see many of my clients as they face different challenges that present in life.




What ages do you work with?


I work with adults over 18.




Are you qualified?


I have a BSc (Hons) Integrative Counselling and membership of professional governing bodies of the psychotherapy industry here in the UK: BACP - British Association for Counselling and Psychotherapy
UKCP - United Kingdom Council for Psychotherapy




Are our sessions confidential?


Yes, counselling sessions are strictly confidential. There are exceptions such as posing a danger to yourself or others, in which case the relevant parties would be notified. Confidentiality will be fully discussed during our first session.




I only want one session, is this possible?


Our first session is an assessment and consultation, rather than for treatment. This allows us to identify your issues, what your needs are, how we might work together and what you wish to gain from your sessions. Having just one or two sessions is unlikely to have any significant improvement for you.




For couples therapy, must we attend all sessions together?


Ideally you will attend all sessions together as a couple. In instances where one of you is unable to attend, I will see the person who can attend. The issues that are discussed in this individual session will then be shared at the next session when both partners are present.




Do you have disabled facilities?


Unfortunately, access to my counselling rooms are by a flight of stairs which isnt suitable for those with mobility issues. However, we can still work together via an online video platform.




Can I attend fortnightly or monthly sessions rather than weekly?


I only offer weekly appointments for individuals. This is to ensure consistency and steady progress can be made. I sometimes see couples on a fortnightly basis, depending on needs and goals of therapy.




Ive tried therapy before and I didnt benefit. Is therapy still right for me?


Research shows that the quality of the relationship between you and your therapist is one of the primary predictors of client progress. It is therefore important you find a therapist who is the right fit for you.





Lisa Waterhouse

Integrative counselling

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